eNETS

Overview

Downloads

FAQs

eNETS Merchant Admin

Have an enquiry

Contact us today!

FAQs

Merchants
	Access to Admin Portal
	Features and Benefits
	How to sign up as an eNETS Merchant
	Security
	Integration to eNETS
	Reports & Transactions

Consumers
	Features and Benefits
	Security
	Payment Page
	Disabling of Pop-up Blocker

Merchants

Access to Admin Portal

How long is a eNETS Admin Portal password valid for?

The eNETS admin portal password is valid for 90 days. Every 90 days, the user will be prompted to change password.

On the day that the password expired, user did not login. User login several days later, what will user see? Account locked or prompts to change password?

User will be prompted to change their password.

How many tries will the user be entitled to before the account is locked?

If the user enters the wrong password more than 3 times, the account will be locked.

Will the number of wrong passwords entered from various login occasions be accumulated?

The counter will reset the number of tries to 0 once the user has entered the correct password.

Can users view the audit log for login access to admin portal? Can the user see which merchant have tried to login at certain times and how many times they attempted before their account got locked?

No. The audit log will only reflect log activity upon successful login to the admin portal.

When the user receives the new merchant setup congratulatory page with the new user id and password, is there a timeframe that merchant needs to login to his/her account before the password expires?

No.

Once the account password is reset and sent to the user, is there timeframe that the user needs to login to his/her account before the password expires?

No.

What should I do if my Login-ID is locked?

You can download the password reset form here. Complete the form and fax it to us at 6275 5406. It will take 3 working days to process your password reset request.

^BACK TO TOP

Features and Benefits

What type of online services does eNETS provide?

eNETS provides merchants a service to allow their customers to make payments online using their credit cards and/or direct debit via internet banking.

What are the Credit Cards that eNETS currently support?

American Express; JCB Credit Cards; MasterCard; Visa.

What is the difference between a Credit Card and a Debit Card?

A Credit Card allows a consumer to access funds in a credit line set aside for that user.

A Debit Card is a payment card whose funds are withdrawn directly from the cardholder's banking account.

What details would a consumer need to provide to use Internet banking direct debit services?

Your consumer need to provide an Internet Banking UserID and PIN issued by DBS/POSB, OCBC, UOB or Citibank.

I do not have a Website or a Shopping Page for my business. Can I still use eNETS to enable my customers to make their payments online?

Yes, you can sign up for the Value (Without shopping cart) Package to collect payments online from your customers.

What do the terms ‘Sales’; ‘Authorization’; ‘Capture’; ‘Refund’ and ‘Reversal’ mean?

Sales: This transaction validates that adequate funds exist in the cardholder’s account to cover the charge. It also initiates the settling of funds. It is usually performed for transactions where the goods or services are provided at the same time as the payment.

Authorize & Capture, or Auth/Capture: Allows you to authorize the availability of funds for a transaction but delay the capture of funds until a later time. This is often useful for merchants who have a delayed order fulfillment process. Authorize & Capture also enables merchants to modify the original authorization amount due to order changes occurring after the initial order is placed, such as taxes, shipping or gratuity. Once an authorization has been made, you can capture either a partial amount or the full amount of the authorization. You can attempt to capture without a reauthorization from one day to fourteen days of the authorization period, but eNETS cannot ensure that 100% of the funds will be available after the five days honor period as this is controlled by the Issuing Bank of credit card.

Refund: This transaction refunds the money to the cardholder as a result of conditions such as return of goods or incomplete/unsatisfactory/terminated service.

Reversal: If a credit card transaction has not been settled yet, the transaction can be voided. The following transactions can be reversed– Auth, Sale, Capture and Refund. A typical reason for void is to reverse an unintentional error e.g., customer gave a different credit card from the one she intended to charge. Reversal would cancel the previous transaction. Reversal of an authorization merely prevents a capture from being performed on that authorization code.

Does eNETS Credit Card payment support multi currency?

Yes, eNETS credit card payment supports major currencies such as JPY, USD, CNY, AUD, NZD, GBP and SGD.

^BACK TO TOP

How to sign up as an eNETS Merchant

How do I sign up with eNETS?

You can write in to "sales_enets@nets.com.sg", please include your name and contact details.

An alternative is for you to fill up the Sign-up form here and we will be in touch with you shortly.

How long does it take to setup an account?

Account setup takes approximately 3 weeks.

^BACK TO TOP

Security

What is Three-Domain (3-D) Secure?

3-D Secure is a protocol designed to be an added layer of security for online credit and debit card transactions. It was developed by Visa for the improvement of security in Internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard SecureCode, and by JCB International as J/Secure.

eNETS Payment Gateway is compliant to both the 3-D Secure protocols provided by Visa (Verified by Visa) and MasterCard (MasterCard SecureCode). A credit / debit card transaction going through eNETS will be redirected to a website of the card issuing bank for authorization of the online transaction. Authorization is provided by the cardholder through the entry of a one-time-password (OTP).

What are the benefits of 3-D Secure?

The main advantage for merchants is the reduction of "unauthorized transaction" chargebacks. Merchants may not be fully liable for chargebacks should a customer dispute on the online transaction.

For cardholders, it will be decreased risk of other people using their cards fraudulently on the Internet for payments, as the cardholders will be prompted to provide the OTP for authorization of the online transaction.

What are the certs all about?

Certs are used to secure the transactions. Below are the details on the various Certs:

Filename: merchant-test-priv.pgp.asc, pathname: cert\uat\
- This Cert contains your private key for UAT. However, this Cert has to be replaced with your own private key for production.

Filename: merchant-test-pub.pgp.asc, pathname: cert\uat\
- This Cert contains your public key for UAT and production. This Cert will be regenerated for production.

Filename: nets-full-pub.pgp.asc, pathname: cert\uat\
- This Cert contains NETS public key for UAT.

Filename: entrust_ssl_ca.cer
- This is the ca root Cert.

^BACK TO TOP

Integration to eNETS

What is Merchant ID?

Merchant ID is a unique ID assigned to merchants by eNETS for identification during integration.

What are the eNETS2 IPs that you need to allow on your firewall?

203.116.93.117 – UAT App server
203.116.93.166 – UAT web server
203.116.94.6 – Production App server
203.116.94.238 – Production Txn Web server
203.116.94.241 -- Production Admin Web server

How many submission modes are available for eNETS credit?

Browser Submission mode and Server Submission mode are both available for eNETS credit.

What do the terms ‘Browser Submission mode’ and ‘Server Submission mode’ mean?

Browser submission mode is based on redirection. Merchants will use the eNETS credit card entry page so that they will not have to host their own credit card entry page.

For server submission mode, merchants will need to capture Credit Card details and call our program via server to pass to us the Credit Card details mentioned in the integration manual.

What are Notify URL and Post URL used for?

Notify URL is optional and only applicable if using Browser submission mode. It is used to receive notification message from eNETS. It is mandatory for merchants to acknowledge them so as to prevent the transaction from being reversed.

Post URL is optional and can be used if merchant wishes to log transaction statuses in their database.

Can I use my own redirection URLs to prompt the consumers on transaction status?

Yes. You will need to provide us with the redirection URLs for Success, Failure and cancel transaction status for configuration in our database.

This option is applicable for merchants registered with Website and Shopping Page only.

What are the technical requirements necessary to install UMAPI?

Java Application Server (eg: Tomcat, Weblogic, Jrun) is required. You will also need a Java proficiency programmer to integrate with the UMAPI. For further enquires, please refer to our UMAPI integration document.

How can I start testing with eNETS?

Merchants should initiate the first phase of testing using our APIs and sample scripts with our test payment gateway which we have provided to ensure that the transaction flow and process works for you and your environment. This will give you a quick understanding of how the transaction process works and to assure you that eNETS works for you.

Thereafter, you can proceed to integrate the sample scripts into your payment pages or scripts that are unique to your environment.
Important Note: The sample scripts may require some changes to be made to suit your server environment, mainly the path to the “NETSConfig.xml” file.

How many ways are there for one to send transaction requests to eNETS?

i.	Direct HTTPS requests to https://www.enets.sg/enets2/PaymentListener.do
ii.	Using the integration of UMAPI

10.

Can I use Linux for UMAPI integration?

Linux has some known problems implementing some of the API provided by Sun. Until the problems are fixed, it is not recommended that merchants use Linux.

11.

Aside from UMAPI, is there a simpler package available for consideration?

Yes. We are developing a Lite version for the interest of our SME merchants.

^BACK TO TOP

Reports & Transactions

Where can I check the details of my transactions?

You can login to our Admin Portal at https://admin.enets.sg/enets2_admin to view your online transaction reports.

How do I increase my transaction limits?

You can download the Change Request Form here. Complete the form and fax it to us at 6275 5406. It will take 3 working days to process your password reset request. The increase of the transaction limits is subject to approval of our Risk Management department.

How do I make a refund?

You can download the Credit Refund Form here. Complete the form and fax it to us at 6513 0700.

What are the uses of the various Merchant Transaction Reports?

You will be able to download the transactions report from the eNETS Gateway via CSV format. You may also choose to view the transaction reports in HTML format.

CSV (Comma Separated) format, allows merchants to open up in MS Excel spreadsheet or import the file to a database. Please take note that the CSV file must be downloaded as a “TEXT” (txt) file first and then using your Excel application, open the downloaded file. This is importing the text file into Excel and you have to just choose the “semicolon” as the delimiter and all the fields as “Text”.
- Detailed Transaction Report: Report is only available to Master Merchants. Report contains all successful transactions and fields (if configured) specified in the eNETS Collection page.
- Credit Card Transaction Report: Allow merchant to view transactions filtered by transaction status.
- Refund Report: Allow merchant to view refund transactions.
- Settled Transaction for all payment type: Allow merchant to view successful transactions that had been settled.
- Transaction Report with Credit Card number: Report is only available to Bank Connect Merchants: Allow merchant to view transactions with payment type filtered by transaction status and batch number. A masked credit card number is visible in this report.

I have generated report in CSV format. When I open in excel, the data are not in proper alignment. What should I do?

You may open Excel, go to Menu bar
- Click on Data
- Select Get external data
- Select Import text file
- Select CSV file> click import.

A wizard box will displayed, click next > put tick in tab and semicolon checkbox > click next > click finish.

Is there any amount limitation for payment via eNETS?

Consumer Credit Card limit applies and the threshold limit set during the agreement when signing the contract.

Why is the website slow at times?

The speed of the website depends on various factors:
- The traffic on your Internet Service Provider (ISP);
- The amount of traffic on the Internet;
- Interruption to telephone line;
- Speed and quality of the modem; etc.

^BACK TO TOP

Consumers

Features and Benefits

What type of online services does eNETS provide?

eNETS provides merchants a service to allow their customers to make payments online using their credit cards and/or direct debit via internet banking.

What are the Credit Cards that eNETS currently support?

American Express; JCB Credit Cards; MasterCard; Visa.

What is the difference between a Credit Card and a Debit Card?

A Credit Card allows a consumer to access funds in a credit line set aside for that user.

A Debit Card is a payment card whose funds are withdrawn directly from the cardholder's banking account.

What details would I need to provide to use Internet banking direct debit services?

You would need to provide an Internet Banking UserID and PIN issued by DBS/POSB, OCBC, UOB or Citibank.

^BACK TO TOP

Security

What is Three-Domain (3-D) Secure?

What are the benefits of 3-D Secure?

For cardholders, it will be decreased risk of other people using their cards fraudulently on the Internet for payments, as the cardholders will be prompted to provide the OTP for authorization of the online transaction.

Payment Page

What are the minimum browser specifications required to make payments online via eNETS?

eNETS has been tested to support the following Internet Browsers:

i.	Microsoft Internet Explorer (IE)
ii.	Netscape
iii.	Firefox
iv.	Safari

Why am I getting Transaction Incomplete error during payment?

You may have entered incorrect credit card number, CVV or Expiry Date details.

What is a settled payment?

A settled payment is a payment that has been settled to the merchant by the acquirer.

Why do I have a problem submitting credit card details on eNETS Credit Card entry page? (e.g. textbox not enabled)

You may not have the latest Java platform working for you.

To resolve this issue, download the latest Java plug-in at http://java.com/en/index.jsp

To enable Scripting of Java Applets, following these steps:
For IE 5.0 or higher - Click Tools -> Internet Options -> Security (tab)
- Click Internet -> Click Custom Level
- Scroll down until Scripting of Java Applets
- Click enable
- Click ok to exit dialog box

Why do I have a problem submitting credit card details on eNETS Credit Card entry page after I have installed the latest Java plug-in?

Clear the java plug-in cache to ensure that the browser loads the latest versions of Java applications and applets.

Open Java console.

1.	Click on Start -> Control Panel -> Java.
2.	At the General Tab, under "Temporary Internet Files" section, click on Settings.
3.	In the pop-up window, check both the check boxes and click the OK button.

If clearing Java plug-in cache did not solve the problem, you should also clear your browser's cache.

In Internet Explorer:

1.	Open Internet Explorer.
2.	Click Tools in the upper toolbar.
3.	Click Internet Options.
4.	Click the General tab
5.	Click Delete under "Browsing History".
6.	Click Delete Files under "Temporary Internet Files".
7.	Click Yes on the Delete Files dialog box.
8.	Click Close and then OK.
9.	Exit and re-launch the browser.

In Netscape:

1.	Open Netscape.
2.	Click Tools in the upper toolbar and select Options.
3.	Select Privacy under Options on the left side of the screen.
4.	Click Cache.
5.	Click Clear Cache.
6.	Click Clear.
7.	Click OK.
8.	Exit and re-launch the browser.

In Firefox:

1.	Open Firefox.
2.	Click Tools in the upper toolbar and select Clear Private Data.
3.	Check the Cache option
4.	Click Clear Private Data Now.
5.	Exit and re-launch the browser.

In Safari:

1.	Open Safari.
2.	Click on Safari in the upper toolbar and Select Empty Cache.
3.	Click Empty on the Are you sure message box.
4.	Exit and re-launch the browser.

Disabling of Pop-up Blocker

How to selectively disable pop-up blocker software?

Most pop-up blockers allow you to either selectively allow pop-ups from some sites or temporarily disable their function altogether. We recommend that you selectively allow pop-ups from the following sites (domain).

o	www.enets.sg
o	dbsd2pay.dbs.com (for DBS/POSB Account holders)
o	uniservices1.uobgroup.com (for UOB Account holders)
o	www.citibank.com.sg (for Citibank Account holders)
o	www.ocbc.com (For OCBC account holders)
o	www.plus.com.sg (For Plus! account holders)

Instructions for configuring the most common pop-up blockers are provided below. However, with virtually hundreds of pop-up blockers on the market today it is impossible to provide an all-inclusive manual. For instructions on other pop-up blockers, please refer to your pop-up blocker manufacturer's manual:

Notes:

o	In many cases there is more than one pop-up blocker installed on your computer. This being the case, you’ll need to configure all of them.
o	Other examples of pop-up blockers may be named "Ad Blocker" or "Window Killer", etc.
o	Sometimes a blocker may be installed even without your knowledge (this is called “Spam”).

Configuring the Internet Explorer Pop-up Blocker

Open Internet Explorer

Click Tools in the upper toolbar.

Click Internet Options.

Select the Privacy tab.

Click Settings under “Pop-up Blocker”.

In the input field for “Address for website to allow” indicate “www.enets.sg” and click Add button. The website will be displayed in “Allowed sites” box.

Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB and/or Citibank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.

o	dbsd2pay.dbs.com (for DBS/POSB Account holders)
o	uniservices1.uobgroup.com (for UOB Account holders)
o	www.citibank.com.sg (for Citibank Account holders)
o	www.ocbc.com (For OCBC account holders)
o	www.plus.com.sg (For Plus! account holders)

Click Close and OK to apply the new settings.

Configuring the Firefox Pop-up Blocker

Open Firefox.

Click Tools in the upper toolbar.

Click Options.

Select Content icon.

Click Exceptions beside the “Block pop-up windows” checkbox.

In the input field for “Address of web site” indicate “www.enets.sg” and click Allow button. The website will be displayed in dialog box.

o	dbsd2pay.dbs.com (for DBS/POSB Account holders)
o	uniservices1.uobgroup.com (for UOB Account holders)
o	www.citibank.com.sg (for Citibank Account holders)
o	www.ocbc.com (For OCBC account holders)
o	www.plus.com.sg (For Plus! account holders)

Click Close and OK to apply the new settings.

Configuring the Chrome Pop-up Blocker

Open Chrome.

Click the Wrench menu

Click Options > Under the Hood.

Click Content settings under Privacy section.

Select Pop-ups under Feature and click on Exceptions.

Click Add button.

In the input field for “Pattern” indicate “www.enets.sg”, select click “Allow” under the Action dropdown list and click OK.

o	dbsd2pay.dbs.com (for DBS/POSB Account holders)
o	uniservices1.uobgroup.com (for UOB Account holders)
o	www.citibank.com.sg (for Citibank Account holders)
o	www.ocbc.com (For OCBC account holders)
o	www.plus.com.sg (For Plus! account holders)

Click on Close buttons until you return to Chrome to apply the new settings.

Configuring the Safari Pop-up Blocker

1.	Open Safari.
2.	Click Gear menu .
3.	Uncheck "Block Pop-Up Windows".


	Note: There is no way to selectively disable the pop-up blocker in Safari. Please check "Block Pop-Up Windows" again after you complete the payment.

Configuring the Google Toolbar Pop-up Blocker

1.	Click on Google Toolbar’s Pop-up Blocker button while at www.enets.sg website and check
	“Always allow pop-ups from www.enets.sg”.

o	dbsd2pay.dbs.com (for DBS/POSB Account holders)
o	uniservices1.uobgroup.com (for UOB Account holders)
o	www.citibank.com.sg (for Citibank Account holders)
o	www.ocbc.com (For OCBC account holders)
o	www.plus.com.sg (For Plus! account holders)

Configuring the Yahoo! Toolbar Pop-up Blocker

If Yahoo toolbar Pop-Up Blocker is blocking something you want to see, there are three ways to override it:

Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and uncheck Enable Pop-Up Blocker.

Press and hold the CTRL key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click.

Add the source of the pop-up window to your Allowed List by clicking the Pop-Up Blocker menu and selecting Always Allow Pop-Ups From.... Then select the site from the Sources of Recently Blocked Pop-Ups list and click Allow.

If you are making payment by eNETS and using the DBS/POSB, OCBC, UOB and/or Citibank Internet banking facilities, please add the following sites to your list of allowed sites. Otherwise, the relevant transaction pages cannot be displayed, and your transaction request cannot be processed.

o	www.enets.sg
o	dbsd2pay.dbs.com (for DBS/POSB Account holders)
o	uniservices1.uobgroup.com (for UOB Account holders)
o	www.citibank.com.sg (for Citibank Account holders)
o	www.ocbc.com (For OCBC account holders)
o	www.plus.com.sg (For Plus! account holders)

^BACK TO TOP

Find this information useful?

Share with your friends


	HOTLINE: +65 6274 1212 \| Home \| Contact Us \| Sitemap \| Terms of Use