| eNETS
admin portal FAQs |
| 1. |
How long is a eNETS admin portal password valid for? |
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The eNETS admin portal password is valid for 90 days. Every 90 days, the user will be prompted to change password. |
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| 2. |
On the day that the password expired, user did not login. User login several days later, what will user see? Account locked or prompts to change password? |
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User will be prompt to change password. |
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| 3. |
How many tries will the user be entitled to before the account is locked? |
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If the user enters the wrong password more than 3 times, the account will be locked. |
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| 4. |
Will the number of wrong passwords entered from various login occasions be accumulated? |
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The counter will reset the number of tries to 0 once the user has entered the correct password. |
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| 5. |
Can users view the audit log for login access to admin portal? Can the user see which merchant have tried to login at certain times and how many times they attempted before their account got locked? |
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No. The audit log will only reflect log activity upon successful login to the admin portal. |
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| 6. |
When the user receives the new merchant setup congratulatory page with the new user id and password, is there a timeframe that merchant needs to login to his/her account before the password expires? |
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No. |
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| 7. |
Once the account password is reset and sent to the user, is there timeframe that the user needs to login to his/her account before the password expires? |
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No. |
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| eNETS
Basic and Benefits |
| 1. |
What type of online services does eNETS provide? |
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eNETS provides merchants a service to allow their customers to make payments online using their credit cards and/or direct debit via internet banking. |
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| 2. |
What are the Credit Cards that eNETS currently support? |
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American Express; JCB Credit Cards; MasterCard; Visa. |
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| 3. |
What is the difference between a Credit Card and a Debit Card? |
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A Credit Card allows a consumer to access funds in a credit line set aside for that user.
A Debit Card is a payment card whose funds are withdrawn directly from the cardholder's banking account. |
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| 4. |
What details would I need to provide to use Internet banking direct debit services? |
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You would need to provide an Internet Banking UserID and PIN issued by DBS, UOB or Citibank. |
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| 5. |
I do not have a Website or a Shopping Page for my business. Can I still use eNETS to enable my customers to make their payments online? |
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Yes, eNETS also caters to merchants who do not have an existing website or shopping page. Your customers can perform their payments at the following URL:
https://www.enets.sg/enets2/PaymentListener.do |
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| 6. |
What do the terms ‘Sales’; ‘Authorization’; ‘Capture’; ‘Refund’ and ‘Reversal’ mean? |
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Sales: This transaction validates that adequate funds exist in the cardholder’s account to cover the charge. It also initiates the settling of funds. It is usually performed for transactions where the goods or services are provided at the same time as the payment.
Authorize & Capture, or Auth/Capture: Allows you to authorize the availability of funds for a transaction but delay the capture of funds until a later time. This is often useful for merchants who have a delayed order fulfillment process. Authorize & Capture also enables merchants to modify the original authorization amount due to order changes occurring after the initial order is placed, such as taxes, shipping or gratuity. Once an authorization has been made, you can capture either a partial amount or the full amount of the authorization. You can attempt to capture without a reauthorization from one day to fourteen days of the authorization period, but eNETS cannot ensure that 100% of the funds will be available after the five days honor period.
Refund: This transaction refunds the money to the cardholder as a result of conditions such as return of goods or incomplete/unsatisfactory/terminated service.
Reversal: If a credit card transaction has not been settled yet, the transaction can be voided. The following transactions can be reversed– Auth, Sale, Capture and Refund. A typical reason for void is to reverse an unintentional error e.g., customer gave a different credit card from the one she intended to charge. Reversal would cancel the previous transaction. Reversal of an authorization merely prevents a capture from being performed on that authorization code. |
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| 7. |
Does eNETS Credit Card payment support multi currency? |
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Yes, eNETS credit card payment supports major currencies such as JPY, USD, CNY, AUD, NZD, GBP and SGD. |
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How to sign up as an eNETS Merchant |
| 1. |
How do I sign up with eNETS? |
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You can write in to "sales_enets@nets.com.sg", please include your name and contact details.
An alternative is for you to fill up the Sign-up form here and we will be in touch with you shortly. |
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| 2. |
How long does it take to setup an account? |
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Account setup takes approximately 3 weeks. |
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| eNETS
Security FAQ |
| 1. |
What is Three-Domain (3-D)
Secure |
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A specification developed by Visa/MasterCard to verify a Cardholder’s account ownership during an online purchase. Unless a merchant has subscribed to Visa's Verfied by Visa(VbV) or MasterCard's 3D Securecode, the merchant will be liable for all chargebacks should the customer dispute. |
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| 2. |
What are the certs all about? |
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Certs are used to secure the transactions. Below are the details on the various Certs:
Filename: merchant-test-priv.pgp.asc,
pathname: cert\uat\
- This Cert contains your private key for UAT. However, this Cert has to be replaced with your own private key for production.
Filename: merchant-test-pub.pgp.asc, pathname: cert\uat\
- This Cert contains your public key for UAT and production. This Cert will be regenerated for production.
Filename: nets-full-pub.pgp.asc, pathname: cert\uat\
- This Cert contains NETS public key for UAT.
Filename: entrust_ssl_ca.cer
- This is the ca root Cert. |
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eNETS Integration FAQ |
| 1. |
What is Merchant ID? |
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Merchant ID is a unique ID assigned to merchants by eNETS for identification during integration. |
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| 2. |
What are the eNETS2 IPs that you need to allow on your firewall? |
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203.116.93.117 – UAT App server
203.116.93.166 – UAT web server
203.116.94.6 – Production App server
203.116.94.238 – Production Txn Web server
203.116.94.241 -- Production Admin Web server |
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| 3. |
How many submission modes are available for eNETS credit? |
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Browser Submission mode and Server Submission mode are both available for eNETS credit. |
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| 4. |
What do the terms ‘Browser Submission mode’ and ‘Server Submission mode’ mean? |
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Browser submission mode is based on redirection. Merchants will use the eNETS credit card entry page so that they will not have to host their own credit card entry page.
For server submission mode, merchants will need to capture Credit Card details and call our program via server to pass to us the Credit Card details mentioned in the integration manual. |
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| 5. |
What are Notify URL and Post URL used for? |
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Notify URL is optional and only applicable if using Browser submission mode. It is used to receive notification message from eNETS. It is mandatory for merchants to acknowledge them so as to prevent the transaction from being reversed.
Post URL is optional and can be used if merchant wishes to log transaction statuses in their database. |
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| 6. |
Can I use my own redirection URLs to prompt the consumers on transaction status? |
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Yes. You will need to provide us with the redirection URLs for Success, Failure and cancel transaction status for configuration in our database.
This option is applicable for merchants registered with Website and Shopping Page only. |
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| 7. |
What are the technical requirements necessary to install UMAPI? |
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Java Application Server (eg: Tomcat, Weblogic, Jrun) is required. You will also need a Java proficiency programmer to integrate with the UMAPI. For further enquires, please refer to our UMAPI integration document. |
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| 8. |
How can I start testing with eNETS? |
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Merchants should initiate the first phase of testing using our API and sample scripts with our test gateway which we have provided to ensure that the transaction flow and process works for you and your environment. This will give you a quick understanding of how the transaction process works and to assure you that eNETS works for you. Thereafter, you can proceed to integrate the scripts into your payment pages or scripts that are unique to your environment. Please take note that the sample scripts may require some changes to be made to suit your server environment, mainly the path to the NETSConfig.xml file. |
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| 9. |
How many ways are there for one to send transaction requests to eNETS? |
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| 10. |
Can I use Linux for UMAPI
integration? |
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Linux has some known problems implementing some of the API provided by Sun. Until the problems are fixed, it is not recommended that merchants use Linux. |
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| 11. |
Aside from UMAPI, is there a simpler package available for consideration? |
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Yes. We are developing a Lite version for the interest of our SME merchants. |
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eNETS Services FAQ |
| 1. |
Where can I check the details of my transactions? |
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You can login to our Admin Portal at https://admin.enets.sg/enets2_admin to view your online transaction reports. |
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| 2. |
What should I do if my Login-ID
is locked? |
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You can download the password reset form here. Complete the form and fax it to us at 65130700. It will take 3 working days to process your password reset request. |
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| 3. |
How do I increase my transaction limits? |
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You can write in to enetsmerchantsupport@nets.com.sg to request for an increase of your transaction limits. The increase of the transaction limits is subject to approval of our Risk Management department. |
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| 4. |
How do I make a refund? |
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You can write in to enetschargeback@nets.com.sg to request for a refund form. |
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| 5. |
What are the uses of the various Merchant Transaction Reports? |
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You will be able to download the transactions report from the eNETS Gateway via CSV format. You may also choose to view the transaction reports in HTML format.
CSV (Comma Separated) format, allows merchants to open up in MS Excel spreadsheet or import the file to a database. Please take note that the CSV file must be downloaded as a “TEXT” (txt) file first and then using your Excel application, open the downloaded file. This is importing the text file into Excel and you have to just choose the “semicolon” as the delimiter and all the fields as “Text”.
Detailed Transaction Report (Only applicable for Master Merchants) > Report to view transactions that are successful. This report will include the fields specified in the eNETS collection page.
Credit Card Transaction Report > Report to view the transactions with payment type filtered by transaction status
Refund Report > Report to view refund statuses
Settled Transaction for all payment type > Report to view transactions that are successful and have been settled
Transaction Report with Credit Card number (Only applicable for Bank Connect Merchant) > Report to view transactions with payment type filtered by transaction status and batch number. A masked credit card number is also visible in this report. |
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| 6. |
I have generated report in CSV format. When I open in excel, the data are not in proper alignment. What should I do? |
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You may open Excel, go to Menu bar
- Click on Data
- Select Get external data
- Select Import text file
- Select CSV file> click import.
A wizard box will displayed, click next > put tick in tab and semicolon checkbox > click next > click finish. |
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| 7. |
Is there any amount limitation for payment via eNETSs? |
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Consumer Credit Card limit applies and the threshold limit set during the agreement when signing the contract. |
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| 8. |
Why is the website slow at times? |
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The speed of the website depends on various factors:
- The traffic on your Internet Service Provider (ISP);
- The amount of traffic on the Internet;
- Interruption to telephone line;
- Speed and quality of the modem; etc. |
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| Payment
FAQ |
| 1. |
What are the minimum browser specifications required to make payments online via eNETS?
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eNETS has been tested to support the following Internet Browsers:
| i. |
Microsoft Internet Explorer (IE) |
| ii. |
Netscape |
| iii. |
Firefox |
| iv. |
Safari |
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| 2. |
Why am I getting Transaction Incomplete error during payment? |
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You may have entered the wrong credit card number, CVV or expiry date. |
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| 3. |
What is a settled payment? |
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A settled payment is a payment that has been settled to the merchant by the acquirer. |
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| 4. |
Why do I have a problem submitting credit card details on eNETS Credit Card entry page? (e.g. textbox not enabled) |
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You may not have the latest Java platform working for you.
To resolve this issue, download the latest Java plug-in at http://java.com/en/index.jsp
To enable Scripting of Java Applets, following these steps:
For IE 5.0 or higher - Click Tools -> Internet Options -> Security (tab)
- Click Internet -> Click Custom Level
- Scroll down until Scripting of Java Applets
- Click enable
- Click ok to exit dialog box |
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| 5. |
Why do I have a problem submitting credit card details on eNETS Credit Card entry page after I have installed the latest Java plug-in? |
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Clear the java plug-in cache to ensure that the browser loads the latest versions of Java applications and applets.
Open Java console.
| 1. |
Click on Start -> Control Panel -> Java. |
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At the General Tab, under "Temporary Internet Files" section, click on Settings. |
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In the pop-up window, check both the check boxes and click the OK button. |
If clearing Java plug-in cache did not solve the problem, you should also clear your browser's cache.
In Internet Explorer:
| 1. |
Open Internet Explorer. |
| 2. |
Click Tools in the upper toolbar. |
| 3. |
Click Internet Options. |
| 4. |
Click the General tab |
| 5. |
Click Delete under "Browsing History". |
| 6. |
Click Delete Files under "Temporary Internet Files". |
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Click Yes on the Delete Files dialog box. |
| 8. |
Click Close and then OK. |
| 9. |
Exit and re-launch the browser. |
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In Netscape:
| 1. |
Open Netscape. |
| 2. |
Click Tools in the upper toolbar and select Options. |
| 3. |
Select Privacy under Options on the left side of the screen. |
| 4. |
Click Cache. |
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Click Clear Cache. |
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Click Clear. |
| 7. |
Click OK. |
| 8. |
Exit and re-launch the browser. |
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In Firefox:
| 1. |
Open Firefox. |
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Click Tools in the upper toolbar and select Clear Private Data. |
| 3. |
Check the Cache option |
| 4. |
Click Clear Private Data Now. |
| 5. |
Exit and re-launch the browser. |
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In Safari:
| 1. |
Open Safari. |
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Click on Safari in the upper toolbar and Select Empty Cache. |
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Click Empty on the Are you sure message box. |
| 4. |
Exit and re-launch the browser. |
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