| Services |
Value
Pack (UMAPILite) |
Professional
Pack (UMAPI) |
Platinum
Pack (UMAPI) |
| System
Integration |
Support
Support given to integrate the merchant’s
system to the eNETS platform including User Acceptance
Tests (UAT) |
| Free phone
support |
2
hours
(Office hours 8.30am – 6pm) |
10
hours
(Office hours 8.30am – 6pm) |
|
| Dedicated
phone support |
|
|
7
days a week,
8am – 3am |
| UAT Support |
(Optional)
1st week: $1500
Subsequent weeks:
$500 per week |
(Optional)
1st week: $1500
Subsequent weeks:
$500 per week |
1st
week: Free
Subsequent weeks:
$500 per week |
System Integration Method
Complexity of Integration Method |
| Integration method |
Simple HTML
Scripting |
More complex
API integration |
More complex
API integration |
| |
| Services |
Value Pack
(UMAPILite) |
Professional
Pack (UMAPI) |
Platinum
Pack (UMAPI) |
| Post
Sales Support |
Availability
Support modes and hours offered |
| Email and
general hotline phone support |
|
|
|
| Dedicated
phone support |
|
|
|
| Support hours |
Office
hours, 8.30am – 6pm |
Office
hours, 8.30am – 6pm |
7
days a week, 8am – 3am |
Response Method
How eNETS will respond to customers |
| Email notification
upon resolution |
|
|
|
| Phone notification
upon resolution |
|
|
|
| Periodic
progress updates |
|
|
|
Problem Resolution
Response time to various types of issues |
| Complete
system breakdown |
30
mins response;
4 hour resolution |
30
mins response;
4 hour resolution |
30
mins response;
4 hour resolution |
| Intermittent
system downtime |
1
hour response
1 day resolution |
1
hour response
1 day resolution |
1
hour response
1 day resolution |
| General queries |
3
working days response |
3
working days response |
3
working days response |
| |
| Services |
Value Pack
(UMAPILite) |
Professional
Pack (UMAPI) |
Platinum
Pack (UMAPI) |
| Products
Available |
Credit Cards and/or
Direct Debit
Customers make payment using either a credit card
or debit card via merchant’s e-commerce website |
|
|
|
Virtual Terminal
The merchant inputs credit card information into
an eNETS virtual terminal web page. Useful when
the merchant received orders through the phone,
fax or mail (and email). |
|
|
|
Collection Page
Useful where the merchant has a web-site but no
shopping cart or payment page. This functionality
allows the merchant to quickly and easily customise
a payment page. The merchant can download details
of the transaction captured on the payment page |
|
|
|
| |
| Services |
Value Pack
(UMAPILite) |
Professional
Pack (UMAPI) |
Platinum
Pack (UMAPI) |
| Security |
Verified by VISA and
SecureCode (3D Security)
Verification security feature offered to MasterCard
and VISA cardholders only |
|
|
|
| |
| Services |
Value Pack
(UMAPILite) |
Professional
Pack (UMAPI) |
Platinum
Pack (UMAPI) |
| Multicurrency |
Settlement Currency
The currency which is used to settle with the Merchant |
| SGD |
|
|
|
| Other currencies (subject to
approval) |
|
|
|
Transaction Currency
The currency of the underlying transaction |
| All major currencies |
|
|
|
| |
| Services |
Value Pack
(UMAPILite) |
Professional
Pack (UMAPI) |
Platinum
Pack (UMAPI) |
| Settlement |
Frequency
How often Merchants get paid for their sales transactions
|
Fortnightly |
Weekly |
Weekly
or daily (in certain cases only; sales consultant
to advise) |
| |
| Services |
Value Pack
(UMAPILite) |
Professional
Pack (UMAPI) |
Platinum
Pack (UMAPI) |
| Fees |
Merchant Discount Rate
Transaction fee payable to eNETS |
Credit Card
Transaction fee for each credit card transactions |
4.0% |
4.0% |
Sales Consultant
to advise |
Direct Debit
Transaction fee for each direct debit transactions
via Internet Banking |
3.5% OR
Minimum of $1.50 |
3.5% OR
Minimum of $1.50 |
Sales Consultant
to advise |
Account setup
One-time fee payable (Applicable for Single or Bundle
services) |
S$250 |
S$1,500 |
Sales Consultant
to advise |
Annual Maintenance
Annual fee payable Applicable for Single or Bundle
services) |
S$500 |
S$1,800 |
Sales Consultant
to advise |
