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Products Packages

Value Pack
This package is best for businesses that are at the early stages of growth. It is ideal if you want to keep the system integration process simple and require only a minimum level of support from us.

 Click here to see the details of engaging a Value Pack.

Professional Pack
This package is best for larger businesses that require a higher level of support from us. System integration is likely to take longer as it involves the use of APIs rather than basic HTML scripting. However, this for of integration is necessary if the business requires certain features that are not available on the value pack.

 Click here to see details of engaging a Professional Pack.

Compare Packages

Services Value Pack (UMAPILite) Professional Pack (UMAPI) System Integration Support Support given to integrate the merchant’s system to the eNETS platform including User Acceptance Tests (UAT) Free phone support 2 hours (Office hours 8.30am – 6pm) 10 hours (Office hours 8.30am – 6pm) Dedicated phone support UAT Support (Optional) 1st week: $1500 Subsequent weeks: $500 per week (Optional) 1st week: $1500 Subsequent weeks: $500 per week System Integration Method Complexity of Integration Method Integration method Simple HTML Scripting More complex API integration   Services Value Pack (UMAPILite) Professional Pack (UMAPI) Post Sales Support Availability Support modes and hours offered Email and general hotline phone support Dedicated phone support Support hours Office hours, 8.30am – 6pm Office hours, 8.30am – 6pm Response Method How eNETS will respond to customers Email notification upon resolution Phone notification upon resolution Periodic progress updates Problem Resolution Response time to various types of issues Complete system breakdown 30 mins response; 4 hour resolution 30 mins response; 4 hour resolution Intermittent system downtime 1 hour response 1 day resolution 1 hour response 1 day resolution General queries 3 working days response 3 working days response       Services Value Pack (UMAPILite) Professional Pack (UMAPI) Products Available Credit Cards and/or Direct Debit Customers make payment using either a credit card or debit card via merchant’s e-commerce website Virtual Terminal The merchant inputs credit card information into an eNETS virtual terminal web page. Useful when the merchant received orders through the phone, fax or mail (and email). Collection Page Useful where the merchant has a web-site but no shopping cart or payment page. This functionality allows the merchant to quickly and easily customise a payment page. The merchant can download details of the transaction captured on the payment page 1-Pager A single page which display all the different credit and direct debit services offered by eNETS. Only one-time integration to eNETS required.       Services Value Pack (UMAPILite) Professional Pack (UMAPI) Security Verified by VISA and SecureCode (3D Security) Verification security feature offered to MasterCard and VISA cardholders only   Services Value Pack (UMAPILite) Professional Pack (UMAPI) Multicurrency Settlement Currency The currency which is used to settle with the Merchant     SGD Other currencies (subject to approval) Transaction Currency The currency of the underlying transaction     All major currencies       Services Value Pack (UMAPILite) Professional Pack (UMAPI) Settlement Frequency How often Merchants get paid for their sales transactions Fortnightly Weekly   Services Value Pack (UMAPILite) Professional Pack (UMAPI) Fees Merchant Discount Rate Transaction fee payable to eNETS Credit Card Transaction fee for each credit card transactions 4.0% 4.0% Direct Debit (Singapore) Transaction fee for each direct debit transactions via DBS/POSB, UOB, OCBC and Citibank Internet Banking 3.5% OR Minimum of $1.50 3.5% OR Minimum of $1.50 Account setup One-time fee payable (Minimum Charge for Single services) S$250 S$1,200 Annual Maintenance Annual fee payable (Variable according to Single or Bundle services) S$200 onwards S$800 onwards